Privacy Policy
How IPTVizion collects, handles, and safeguards your information — explained plainly, without the fine-print games.
01 Introduction
IPTVizion ("we", "us", "our", or "the Service") operates the website iptvizion.com and provides internet protocol television streaming services to subscribers worldwide. This Privacy Policy explains what information we collect from visitors and subscribers, how we use it, and the choices available to you.
By accessing or using IPTVizion, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of the Service immediately.
02 Information We Collect
Information You Provide
- Account data: name, email address, username, password (encrypted)
- Billing data: billing name, billing address, payment-method identifiers. We do not store full card numbers — all card data is handled by PCI-DSS compliant payment processors
- Communications: messages you send to support, survey responses, reviews
Information Collected Automatically
- Device data: device type, operating system, browser, screen resolution, unique device identifiers
- Network data: IP address, approximate geographic location, ISP, connection type
- Usage data: channels viewed, viewing duration, playback quality, navigation paths, timestamps
- Diagnostic data: error logs, crash reports, buffering events
Information From Third Parties
If you sign in using a third-party service (e.g. Google, Apple), we receive limited profile information as permitted by your settings with that provider. Payment processors may share verification status and fraud-risk signals.
03 How We Use Your Data
We process your information to:
- Provide, maintain, and deliver the streaming service
- Authenticate accounts and prevent unauthorized access
- Process payments, renewals, and (where legally required) refunds
- Personalize content recommendations and improve playback quality
- Send service notices, security alerts, and (with consent) marketing communications
- Detect, investigate, and prevent fraud, abuse, and violations of our Terms
- Comply with legal obligations and respond to lawful requests
- Conduct analytics to improve features, reliability, and user experience
04 Legal Basis for Processing
Where applicable law (such as the EU GDPR or UK GDPR) requires us to identify a legal basis, we rely on one or more of the following:
- Contract: processing necessary to deliver the Service you subscribed to
- Legitimate interests: securing our platform, preventing fraud, improving the Service
- Consent: for marketing communications and non-essential cookies
- Legal obligation: tax, accounting, anti-money-laundering, and lawful disclosure requirements
05 Sharing & Disclosure
We do not sell your personal information. We share data only as follows:
- Service providers: hosting, CDN, payment processing, customer support, analytics, email delivery — all bound by contractual confidentiality and data-protection obligations
- Legal authorities: when compelled by valid legal process (subpoena, court order, statutory request)
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to continued protection of your data
- Fraud prevention: with networks and partners to investigate suspected fraud, abuse, or security threats
- With your consent: in any other case where you have explicitly authorized disclosure
07 Data Retention
We retain personal data only as long as necessary for the purposes described in this Policy, including:
- Account data: for the life of your account plus up to 24 months after closure
- Billing records: as required by applicable tax and accounting laws (typically 5–10 years)
- Diagnostic logs: up to 90 days
- Marketing preferences: until you withdraw consent
After retention periods expire, data is securely deleted or irreversibly anonymized.
08 Security Measures
We employ technical and organizational safeguards including TLS encryption in transit, encryption at rest for sensitive fields, role-based access controls, audit logging, and regular security testing. However, no system is impenetrable. You are responsible for keeping your account credentials confidential and for notifying us immediately of any suspected compromise.
Account security tip: use a unique, strong password and enable two-factor authentication where available. We will never ask for your password by email or phone.
09 Your Rights
Depending on your jurisdiction, you may have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — correct inaccurate or incomplete information
- Erasure — request deletion of your data (subject to legal retention requirements)
- Restriction — limit how we process your data
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interests or direct marketing
- Withdraw consent — at any time, without affecting prior lawful processing
- Lodge a complaint — with your local data-protection supervisory authority
To exercise these rights, contact privacy@iptvizion.com. We will respond within 30 days (extendable by 60 days for complex requests, with notice).
10 International Data Transfers
IPTVizion operates globally and may transfer your data to countries outside your jurisdiction, including jurisdictions that may not offer the same level of data protection. Where required, we use approved transfer mechanisms such as Standard Contractual Clauses (SCCs) and conduct transfer impact assessments.
11 Children's Privacy
The Service is not directed to children under 16 (or the equivalent age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us information, contact us and we will delete it promptly.
12 Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified by email or in-service banner at least 14 days before they take effect. The "Last Updated" date at the top reflects the most recent revision. Continued use of the Service after the effective date constitutes acceptance.
13 Contact Us
For privacy questions, requests, or complaints:
- Email: privacy@iptvizion.com
- Support: support@iptvizion.com
- Postal: IPTVizion — Data Protection Office.
If you are in the EU/EEA and unable to resolve a concern with us directly, you may contact your local Data Protection Authority. A list is maintained at edpb.europa.eu.
